Equipment Return Policies
The following procedures apply to all Customer returns of (i) non-defective Equipment within thirty (30) days of delivery (“Non-Warranty Returns”), (ii) defective Equipment within one (1) year from the date of delivery (“Advance Replacement Returns”), (iii) defective Equipment after one (1) year from the date of delivery (“Lifetime Warranty Returns”), and (iv) defective Equipment within ninety (90) days from the date of delivery where the Equipment was purchased by a wholesale Customer for the purpose of resale (“Wholesale Warranty Returns”). All returns are subject to the return and warranty provisions of TopRight Telecom’s Standard Terms and Conditions. Capitalized terms not defined herein shall have the meanings given to them in the Standard Terms and Conditions.
Procedures Applicable to all Returns
Prior to returning any Equipment, Customer must contact its Topright Telecom account representative. TopRight Telecom will attempt to troubleshoot and resolve any problems reported by Customer. If the problems cannot be resolved, TopRight Telecom will issue a return merchandise authorization (“RMA”) number.
Customer will be responsible for repackaging the Equipment in a manner which fully protects it from damage during shipping and arranging for shipping to the location designated by TopRight Telecom.
Customer must include the RMA number on the shipping label.
All Equipment must be returned in the same condition in which it was originally delivered, reasonable wear and tear excluded.
All Non-Warranty Returns must be received by TopRight Telecom within thirty(30) days of the date of the original delivery to Customer.
Shipping costs for Non-Warranty Returns will be paid by Customer.